Our Complaints Procedure


We undertake to provide the highest standards of service, whilst acting responsibly at all times. If however, in the unlikely event that you do have a complaint regarding the service we provide on your account, please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly.

You can write to us here:

Offpiste Marketing Limited The Hangar, Hadley Park East, Telford, England, TF1 6QJ

You can contact us by phone on 01952 876 928

You can email us

You can also message us via What’s App

If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567